Customer information
Privacy notice.
This website is designed as a catalogue and does not contain customer accounts, payment fields or an online checkout. It does not intentionally store personal information in the Quote Basket; the basket contains only product SKUs and quantities on your device.
Quote requests
When you tap a WhatsApp button for a product or your basket, the page gives the request a number and sends Investo that number, the products and quantities, your pickup or delivery preference and the page language, so our team can prepare your quote and match it to your message. No name, phone number or e-mail address is included in that notice.
Market-reference provider
When JavaScript is enabled, the catalogue requests reference gold and silver values from Xaus.com. That provider may receive ordinary technical connection information such as an IP address and browser request details. Investo Metals does not send your Quote Basket or personal information in that request.
WhatsApp and email
If you choose WhatsApp or email, you leave this website and use that provider under its own privacy terms. Investo Metals receives the information you decide to send, such as your name, contact details, product selection and fulfilment preference.
How customer information is used
Information received through official communications may be used to answer enquiries, prepare and document quotes, confirm payments and fulfilment, prevent fraud, maintain business records and meet applicable legal or accounting obligations. Do not send passwords, one-time security codes, card credentials or crypto recovery phrases.
Retention and sharing
Customer information should be retained only for the operational, security, accounting and legal periods that apply to the relevant enquiry or transaction. It should be shared only with personnel and service providers who need it for the stated purpose, or when required by law.
Contact
Questions about this notice can be sent to contact@investo.money or the official WhatsApp number published on the catalogue.